Sybor Solutions :: Services :: Remote Application Management

	Implementation Services
	Onsite Consulting
	Monitoring Services
	Training

Performance and Availability Monitoring Service

The SYBOR Performance and Availability Monitoring Service helps you meet the constantly changing and demanding service requirements from your line of business customers by assuring the performance and availability of key IT infrastructure, applications and business services. SYBOR trained service management engineers will perform all activities necessary to keep the IT infrastructure available and performing including:

	Site assessments & Monitoring policy design, monitoring tool installation and configuration
	Availability, performance monitoring and incident management
	Comprehensive reporting and response

Your service levels are guaranteed without you having to buy, install, configure and run. We take care of your service levels while you take care of your business.

Benefits
Comprehensive and scalable service	Our monitoring service monitors operating systems, databases, and applications across a range of platforms (windows,unix, linux, iseries and vm environments ) and applications.
Detailed unified reporting	Our reports offer comprehensive view of an organization’s IT operational health, service level metrics and security activities. You can improve operational efficiency and service levels while cost effectively meeting the compliance and operational integrity.
Robust service level management	Our best practices templates enable complex environments to be monitored and managed for compliance against various service level agreements as well as your internal IT policies.
Reduce costs and increase IT efficiency	Our highly trained experts help set up and configure a single centralized, flexible solution that is easy to deploy and manage via structured processes to determine your critical systems are available and performing.
Product exploitation and continuation	Our services ensure optimal use of your Performance and Availability Solution in a way that is continuously beneficial to your business needs.
Risk mitigation	Service disruptions and failing to meet expectations for business service performance and availability are common place in a highly vibrant market place. This service is an ideal solution that provides management and governance of critical service level agreements.

Service Features
Comprehensive deployment services	SYBOR experts assist in site assessments, monitoring solution architecture, implementation and on-going maintenance of the solution that is just right for your environment.
Report access for Service level assessments	Service Level Reporting is provided for review, providing easy-to-read trending of application performance and availability with archival for after action review.
Real time alerting	Best-of-breed technologies and structured processes used to correlate and analyze data to detect availability and performance exposures that could have adverse effect on your business. Real time alerts help cut down exposure and trending and performance reports help with capacity planning and in rendering IT service in a proactive manner.
Integration with other managed device data	Optionally, other service components can be combined. When combined with security data from firewalls, IDS/IPS sensors, and vulnerability scans, SYBOR can more accurately and efficiently identify and manage your IT resources for better availability, security and performance.
Support for “non-standard” custom monitoring	Optionally, with our flexible information management architecture and proven processes, we can quickly develop support for new or custom data sources.

Service Deliverables
	Installation and configuration of your Performance & Availability Management architecture
	Development of baseline monitoring policies based on best practices and business objectives
	Analysis and observation of application events from your dedicated Performance and Availability Solutions
	For any detected irregularities, notifications or corrective actions will be performed in accordance with our customer's instructions and procedures that we will mutually develop.
	Complete management of your monitoring environment, to include routine maintenance based on your organization’s change control processes
	Notification via your pre-existing workflow (pagers, e-mail, or trouble ticketing system). For serious issues requiring immediate attention, escalation to the appropriate Customer Coordinator
	Continuous improvement through management of alert thresholds, processes, and procedures based on your requirements
	Availability and performance assessment reports and recommendations from our Performance and Availability Management Engineers

	Remote Monitoring
	Consulting
	Implementation
	Training
	Vulnerability Assessment
	Penetration Test

	SYBOR has strategic associations with some of global leaders in ESM tools.
	Clients includes : Coke ING Vysya Citi Bank Seimens