VOIP Performance and Availability Monitoring Service
The SYBOR VOIP Performance and Availability Monitoring Service helps you meet the constantly changing and demanding service requirements from your line of business customers by assuring the performance and availability of key VOIP infrastructure and network elements. SYBOR trained voip experts will perform all activities necessary to keep your VOIP environment available and performing including:
Site assessments
Monitoring policy design, monitoring tool installation and configuration
Availability and performance monitoring and incident management
Comprehensive reporting and response
Sample MSP scenario:
Benefits
Comprehensive and scalable service
Our monitoring service monitors all Cisco and Nortel VOIP components and all critical network devices.
Detailed unified reporting
Our reports provide increased service management functionalities, as well as common reporting and analysis in a single console. You are better positioned to guarantee SLAs, by demonstrating your key VOIP services are both available and performing
Robust service level management
Our best practices templates enable complex environments to be monitored and managed for compliance against various service level agreements as well as your internal IT policies.
Reduce costs and increase IT efficiency
Our highly trained experts help set up and configure a single centralized, flexible solution that is easy to deploy and manage via structured processes to determine your critical VOIP components are available and performing.
Product exploitation and continuation
Our services from trained experts would ensure proper usage of the tools and technologies in a way that is continuously beneficial to your VOIP needs. Delays, jitters, network latency and other issues surrounding call quality will be addressed effectively.
Defense against attrition
Service disruptions and not meeting the project charter are common place in a highly vibrant market place. Managed service is an ideal solution that is managed and governed by service level agreements that carry financial imperatives.
Service Features
Comprehensive deployment services
SYBOR experts assist with critical VOIP call quality, availability and performance issues of VOIP components and recommend knowledge based agents to be used for monitoring that is just right for your environment to ensure call quality.
Support for “non-standard” custom monitoring
With our flexible information management architecture and proven processes, we can quickly develop support for new or custom data sources.
Report access for Service level assessments
Assessment data is archived for secure, review, sorting, and reporting for internal review purposes or to assist with faster recovery from service outages.
Real time alerts to cut down service exposures
Best-of-breed technologies and structured processes used to correlate and analyze data to detect call quality exposures that could have adverse effect on your business. Real time alerts help cut down exposure and trending and call quality reports help with capacity planning and in rendering VOIP service in a proactive manner.
Service Deliverables
Agents and required software installation on the servers and devices monitored
Configuration changes
Monitoring rules changes and validation
Patch management related to monitoring tool
General maintenance of the monitoring environment
24x7 event monitoring and fault analysis
Incident management and escalation
Call quality and performance assessment reports and any suggestions thereof to improve monitoring, reporting and escalation policies and procedures.
Remote Monitoring
Consulting
Implementation
Training
Vulnerability Assessment
Penetration Test
SYBOR has strategic associations with some of global leaders in ESM tools.
Clients includes :
Coke
ING Vysya
Citi Bank
Seimens
